Have questions about online banking at INB? Here are some common Questions and some answers:

If you have questions about MyCash, visit our MyCash FAQ's

• Why am I getting these challenge questions?
• I remember my answers to the challenge questions, but it's not letting me in my online banking?
• How do I get setup so I don't have to answer these challenge questions?
• How can I tell if a bill payment is sent electronically or by mail?
• I scheduled a bill on bill pay, but it was never sent?
• I registered for online banking, but I don't remember my user ID?
• I signed up for online statements, but I haven't received any notification that they are available?
• I'm trying to setup a transfer between my INB accounts, but it's asking for a PIN?

Have a question we didn't cover? Here are some ways to get your questioned answered:

• Visit one of our Branches
• Give us a call at 217-747-5500 or toll free 877-771-2316.
• Reach us by completing the form on the Contact Us page.

Thanks for your interest in INB!